Frequently Asked Questions
In today’s world of Alert Notification and Emergency Preparedness you need to be informed and aware of the many options you have available. Dial Me In Network makes every possible attempt to “Earn” your business and help educate you at the same time in our ever changing Alert Notification industry. Unfortunately, with recent occurrences such as Columbine, September 11th 2001, and the Virginia Tech shootings and many other nationwide we all need to take a much better look at Emergency Preparedness and Alert Management. We have prepared our Dial Me In Network’s Frequently Asked Questions below to help assist you with your Alert Notification requirements listed below. Dial Me In offers (2) different options
What is the difference between Dial Me In’s “Hosted” and “On-Premise” Solutions?
“Hosted Solution” refers to Dial Me In Alert Notification’s Network’s “Hosted Level 3Secured Facility Solution” which is located in Cleveland, Ohio. This option allows you to “Lease” our Network Alert Notification services and is available to groups with 2500 members and smaller. Our secure Level 3 facility provides you with access to our State of the Art Alert Notification Network Servers with Remote connectivity. Your Group/Member database is stored on our servers and you simply Lease our Alert Notification equipment yearly. Size is limited to smaller groups and you are provided Remote Access via both Dial In and Web Interface.
“On-Premise Solution” refers to Dial Me In’s Industry leading “Voice Broadcaster Pro” which provides you with the option of your own “On-Premise Turn-Key” in which we deliver and install your equipment at your location or at a determined Level 3 secure facility. Choosing this option allows you more flexibility to perform virtually unlimited mass communication services to your Community, Educational Facility, Government Offices, or any other Group/Organization on a daily, weekly, or monthly basis whenever you need it. Dial Me In also offers below wholesale Tier 1 priced SIP, DS1, and DS3 platform circuits for both Local and Long Distance telephone dialing so be sure to request a quote! Voice Broadcaster Pro allows you to make announcements regularly for events such as Community announcements and events, Educational requirements such as Report Card Notification, Severe Weather Closings, and Fundraising to name just a few. Your opportunities are simply endless with the Voice Broadcaster Pro at all levels! Be sure to request an On-Line Demonstration TODAY!
How Difficult is your Hosted Solution to Operate?
You are provided with a “Free Test Account” setup where you can be the judge of our User-Friendly options. You are given a Toll Free Dial Up number and Web Interface access that allows you to experience this option.
Am I Limited to the number of Messages I can Deliver?
No! On our “Hosted” solution you are limited to 2500 total numbers; however, we have many different options available to you. Keep in mind you will have many more options available with our Voice Broadcaster Pro ”On-Premise” solution.
Will my Database be Secure?
Absolutely! We offer options such as XML Interface which allows you to maintain your data’s integrity on your own servers and stream your required data directly to our Network Severs without the worry of losing your data’s integrity. Be sure to inquire to the number of options available to you.
Do I have 24 Hour Access?
Yes! All Emergency Notification accounts have unlimited 24-hour access via both dial-in and web interface. All accounts other than Emergency have access as well, however, only Emergency Alert accounts are permitted to schedule Voice Broadcasts 24/7.
How Do I know My Message Will Be Delivered Timely?
Dial Me In is the leader in Alert Notification due to extensive research and implementation of our 6 Level Account Tiered Prioritization Scheduling. Each account serviced by Dial Me In is classified by the type of Alert Notification required. Example: A College Campus Emergency Alert Notification account would be setup as a Tier 1 Emergency Account that would maintain a Tier 1 Top Priority scheduling status. This allows our Alert Notification Network to recognize an Emergency Alert account immediately and assign that account accordingly with the highest priority over any other account such as Public Service accounts or any other account.
Does Dial Me In offer multiple accounts with different types of Prioritization?
Certainly! Example: A Community Group could have an Emergency Alert Account with Tier 1 Priority and multiple additional “Sub-Group” accounts with lower levels of priority for Community Events, Public Service messages, and multiple other Tiers for just about any type of delivery required.
What is the difference in Tier Level Pricing?
Emergency Alert Notification always carries the highest Tier 1 prioritization and other sub-group accounts will be billed at appropriate levels depending upon the type of services required. All pricing is based upon volume and frequency of service required.
How Do I Know What Size On-Premise System I will require?
Voice Broadcaster Pro “On-Premise” system vary in size from as small as (4) Lines and increase to (300) lines with Unlimited increased scalability. The capacity system you will need will depend upon how you plan to deliver your Voice Broadcasting messages. Example: A College Campus with 10,000 faculty members and students would require a smaller capacity system than a Campus with 25,000 faculty and students in attendance. Our Sales Representatives will work with you to help you determine which capacity would best fit your requirements.
Does Dial Me In offer the only available “On-Premise” Alert Notification system?
Absolutely! Don’t be fooled by others who will tell you that you better off Leasing or Renting their services! Take the time to visit our Industry News page where you will discover an alarming rate of failed Alert Notifications due to demands that exceed the competitor’s network system capacities. Over the past 2 years Dial Me In has worked very hard to develop our Industry Leading Voice Broadcaster Pro that eliminates these unfortunate occurrences and allows you complete control over your system and delivery capability options!
Will I need additional Telephone Lines?
This question depends upon the type of “On-Premise” Voice Broadcaster Pro system you choose. Dial Me In Alert Notification provides you with extremely cost effective options that no one else in the Industry offers! These options include SIP/VOIP and DS1/DS3 platforms. Other companies only offer you costly and expensive traditional means of outdated Voice Broadcasting delivery using standard auto dialer options. Dial Me In is a Tier 1 Data/Telephony Provider and we offer you rates at below wholesale prices! Be sure to ask your Sales Representative for a quote request!
How does your Dial Me In “On-Premise Voice Broadcaster Pro” differ from Text Messaging systems?
Our Voice Broadcaster Pro On-Premise is the difference in night and day compared to the popular Text Messaging solutions available today, and by far supreme, PERIOD! How and Why? Example: Educational Facilities nationwide have signed on for Text Messaging Emergency Alert Notification and most implement "Cell Phone Off During School Session” policies!!! This makes absolutely no sense to those who are victimized regularly by these policies when Emergency Alerts do not make it to their required destinations! After all, even most parents that are at work during the day have their cell phones turned off during normal work hours! Our Voice Broadcaster Pro systems allow you to deliver your important messages to home phones, work phones, work numbers, as well as alternate locations. Text Messaging has become a national issue due to unwanted Spam Texting and Solicited commercial messaging. Dial Me In has spent over 2 years in developing our Voice Broadcaster Pro with options not available with Text Messaging. Schedule your On-Line Demo today to witness the difference!
Do You Offer On-Site Installation and Training?
Yes! Dial Me In believes in old fashioned Customer Service and Professional setup! We want to make sure you are setup properly and fully functional the right way! Competitors don’t even offer an On-Premise” solution! You will be amazed at all you can do with your own Voice Broadcaster Pro “Turn-Key On-Premise” solution!
What are the Voice Broadcaster Pro’s Features?
Voice Broadcaster Pro provides you with Cost Effective Message Delivery, Remote and Web Interface Connectivity, Unlimited Groups and Sub-Groups, Prioritized Scheduling, Message Delivery to Cell Phones, Land Lines, Email Notification, Desktop Alerts, and Detailed Reporting Features second to none!
What makes the “On-Premise Voice Broadcaster Pro” different from other systems available?
Industry Leading Features first and foremost! Account Scheduling Prioritization, Unlimited Groups and Sub-Groups, ability usage for Unlimited Multiple Campaigns and Requirements, and extremely Easy User-Interface! Once you witness our On-Line Demonstration you will see why!
Do you have Financing Available?
Absolutely! We have specialized Financing and Lease options available for all different types of applications and businesses.
Will I be limited to what I can do with an “On-Premise Voice Broadcaster Pro”?
Absolutely Not! As a matter of fact, once you have the opportunity to speak with us we can share with you the many different types of applications that are available to you. We work with Amber Alert Groups, Colleges and Campuses, Communities, Educational Facilities, Government Offices, Healthcare Facilities, Political Groups, Power and Utility Companies, Sports Groups and Organizations, and Severe Weather Bureaus to name just a few!
Does Dial Me In Provide Technical Support and Software Upgrades?
Dial Me In provides you with Software upgrades for the first year, 6 month initial Technical Support, and very reasonable Unlimited yearly Technical Support agreements to meet your needs. Support is available via our Help Desk and Support Ticket system or by dialing in!
